We offer a 100% money back guarantee on purchases made at NaturalStacks.com. The refund policy only applies to the first product purchased. Any additional opened products of the same SKU are not eligible for return.
Orders during sales (if applicable) All sales are final during Stacks Day, Black Friday, Cyber Monday and other sales as advertised.
Natural Stacks items bought at retail stores or other channels not directly from NaturalStacks.com must be returned to the original point of sale.
Contact support@naturalstacks.com to request a return. Returns and exchanges must be approved by our support team before they are shipped. We understand every customers purchase is one of a kind and always try to give each individual a personal experience.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be returned to us in the original packaging.
The refund policy only applies to the first product purchased. Any additional opened products of the same SKU are not eligible for return.
Additional unopened products of the same SKU must be returned to get a full refund.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For international orders shipped outside the United States: Import duties, taxes, and charges are not included in the item price or additional shipping/handling cost. These charges are the buyer's responsibility.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Items purchased at retail stores or other channels aside from NaturalStacks.com must adhere to the point of sales refund policy. We do not offer refunds on those purchases.
Late or missing refunds (if applicable)
If you haven’t received a refund within 72 hours of our notification, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at:
support@naturalstacks.com.
Exchanges
We only exchange items if they are defective or damaged or for products of equal or lesser value. If you need to perform an exchange, send us an email at support@naturalstacks.com. From there you will be given further instructions.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
